Refund policy

My Vacuum Place LLC

Return & Refund Policy

Last Updated: October 12, 2026

At My Vacuum Place, customer satisfaction is important to us. We strive to provide quality vacuum cleaners, replacement parts, and cleaning supplies while helping our customers select the correct products for their needs.

Please review our Return & Refund Policy before making a purchase.

1. Returns Policy

My Vacuum Place accepts returns of eligible merchandise under the following conditions:

30-Day Return Window: Return requests must be submitted within 30 days of the date the merchandise is delivered.
Return Authorization: Customers must contact My Vacuum Place to request return authorization before shipping merchandise back to us.
Return Shipping: Customers are responsible for return shipping costs unless otherwise required by law or agreed upon by My Vacuum Place.
Restocking Fee: All approved standard returns are subject to a 20% restocking fee. Exceptions apply where required by law or when the return results from an error by My Vacuum Place.
Proof of Purchase: A copy of the original invoice or other proof of purchase must be included with the returned merchandise.
Original Packaging: Returned merchandise must be in its original packaging and in resalable condition.
Product Condition: Parts must be unused, uninstalled, and free from damage or alterations.

Used, installed, or tried parts are not eligible for standard returns.

My Vacuum Place reserves the right to refuse returns that do not meet these requirements. Merchandise returned without authorization or failing inspection may be returned to the customer.

2. Final Sale – Non-Returnable Merchandise

Certain merchandise is designated as Final Sale and is not eligible for standard returns or exchanges.

A. New Vacuum Cleaners

All new vacuum cleaners are considered final sale and are not eligible for standard returns or exchanges.

This includes, but is not limited to:

Upright vacuum cleaners
Canister vacuum cleaners
Stick vacuum cleaners
Handheld vacuum cleaners
Backpack vacuum cleaners
Other new vacuum cleaner models

New vacuum cleaners are covered by their applicable manufacturer's warranty, subject to the manufacturer's terms and conditions.

Manufacturer warranty coverage varies by brand and model. Customers should retain their proof of purchase and follow the manufacturer's warranty procedures.

B. Electrical Parts and Assemblies

Electrical replacement parts and electrical assemblies are considered final sale and are not eligible for standard returns or exchanges.

This includes, but is not limited to:

Vacuum motors and motor assemblies
Electrical switches and controls
Circuit boards and electronic control modules
Power cords and wiring harnesses
Electrified vacuum hoses and powered hose assemblies
Electric power nozzles and motorized cleaning heads
Electrical connectors, motor brushes, and related electrical components
Other parts or assemblies containing electrical wiring

These restrictions are intended to protect product integrity and ensure that electrical components have not been installed, altered, or damaged after purchase.

Important: Final-sale restrictions do not eliminate any rights or remedies available under applicable law for defective, damaged, incorrectly supplied, or misrepresented merchandise.

3. Order Cancellation Policy

Customers may request cancellation of an order before the order has shipped.

Cancellation requests must be submitted as soon as possible.
Orders may be cancelled before shipment, provided they have not been transferred to the shipping carrier.
Once an order has shipped, it cannot be cancelled and will be subject to the applicable Return & Refund Policy.
Cancellation requests must be confirmed by My Vacuum Place before they are considered complete.

Orders containing final-sale merchandise may be cancelled before shipment when cancellation is confirmed by My Vacuum Place.

4. Damaged, Defective, or Incorrect Merchandise

Please inspect your order immediately upon delivery.

If an item arrives damaged, defective, or incorrect, contact My Vacuum Place promptly at MVPsupport@myvacuumplace.com

When contacting us, please provide:

Your order number
The product name or description
A description of the issue
Photographs of the product and packaging, when available

We will review the information and determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund, or other appropriate remedy.

Standard restocking fees and final-sale restrictions will not be applied in a manner that limits remedies required by applicable consumer protection laws.

5. Exchanges

My Vacuum Place does not offer automatic exchanges for standard return-eligible merchandise.

If you need a different product, please contact us to request authorization to return the original item.

Once the return is accepted, you may place a separate order for the replacement product.

Final-sale merchandise is not eligible for standard exchanges, except where required by law.

6. European Union – 14-Day Cooling-Off Period

For eligible purchases shipped to consumers in the European Union, applicable consumer protection laws generally provide a 14-day right of withdrawal for distance purchases.

Where this right applies, customers may cancel or return eligible merchandise within the statutory period without providing a reason.

This right takes precedence over conflicting provisions of our standard return policy.

Customers must notify My Vacuum Place of their decision to withdraw within the applicable period.

Return shipping responsibilities, refund timing, permitted deductions, and any statutory exceptions will be handled in accordance with applicable law.

7. Refunds

Once an authorized return is received, My Vacuum Place will inspect the merchandise to determine whether it meets our return requirements.

We will notify the customer whether the refund has been approved or declined.

For approved standard returns:

A 20% restocking fee will be deducted from the refundable merchandise amount.
Original shipping charges are generally nonrefundable unless otherwise required by law or the return results from our error.
Refunds will be issued to the original payment method within 10 business days of approval, or sooner where required by law.
Financial institutions and credit card companies may require additional processing time before the refund appears on the customer's account.

If more than 15 business days have passed since your refund was approved, please contact us at MVPsupport@myvacuumplace.com.